Game Issue Replacements
We do not issue direct monetary returns for minor game-related preferences, performance bugs, or local hardware mismatch errors. Instead, we offer free code replacements or equivalent store credits to guarantee you get a working game license.
24-Hour Refund Guarantee
Monetary refunds are fully supported if you are completely unable to play or launch the game even once, or if you encounter a persistent claiming/activation issue. To qualify, you must report the issue to our Discord helpdesk within 24 hours of purchase.
1. Scope of Digital Asset Purchases
By purchasing keys, combos, or launcher bypass codes on Mallu Game Store, you are acquiring a secure license key. All purchases are processed securely and verified instantly by matching payment reference logs.
2. Technical Assistance & Support Channels
If a key or bypass license fails to activate, do not panic. Open a 1-on-1 support ticket inside our active Discord Guild. Our moderators are online to assist with manual activation, credential checks, and code replacements.
3. Abuse & Fraud Prevention
Any attempt to submit fraudulent screenshots, request chargebacks on successfully claimed keys, or file false claims after activating games will result in immediate suspension from the Mallu Launcher network and blacklist of your account credentials.
Important Notice for Buyers: Please verify your PC specifications and requirements before completing payment. General hardware failures, system performance, or game updates are resolved via free code replacement tokens only.