Privacy Policy
We collect limited operational data to keep the launcher and store stable, secure, and supportable.
This includes telemetry and support information that is commonly collected by legitimate software platforms. We use it for diagnostics, session recovery, version support, update reliability, fraud reduction, and service improvement.
Examples of data we may collect
Device details such as Windows version, CPU, RAM, GPU, display resolution, and system architecture.
Storage and health details such as available disk space, drive letters, and launcher install health.
Network diagnostics such as connectivity state, local IP, adapter names, and API latency.
Launcher details such as installed app version, build channel, active page, downloads, crashes, and settings state.
Account environment details such as Windows username, language, timezone, and keyboard layout.
Operational logs such as crash traces, update telemetry, and recovery diagnostics.
Why we collect it
We use this data to measure version adoption, troubleshoot crashes, detect broken sessions, improve download reliability, understand purchase flow issues, and provide targeted support when users run into problems.
Data deletion requests
You can request deletion of your stored telemetry or related profile data by emailing deletion@lumynex.xyz.
Please include enough information for us to identify the relevant account, installation, or purchase record.